Appointments & Cancellations
We kindly ask that you arrive on time for your appointment to ensure you receive the full treatment experience.
If you need to reschedule or cancel, please provide at least 24 hours’ notice.
Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee of up to 100% of the booked service.
Missed appointments without notice will be charged in full.
Deposits
Some treatments may require a non-refundable deposit at the time of booking to secure your slot.
Deposits will be deducted from the total cost of your treatment.
If you fail to attend your appointment or cancel without sufficient notice, your deposit will be forfeited.
Late Arrivals
We understand life can be unpredictable.
If you arrive late, we will do our best to accommodate you within your scheduled time, but your treatment may be shortened to avoid delaying the next client.
The full treatment price will still apply.
Health & Safety
Your safety is our priority.
Please inform us of any medical conditions, allergies, skin sensitivities, or recent treatments when booking your appointment.
Some services may not be suitable for certain conditions — we are happy to offer alternatives if necessary.
Under 18s
Clients under 18 years of age must have parental or guardian consent for treatments.
Some services may have a minimum age requirement and cannot be carried out on minors.
Gift Vouchers
Gift vouchers are valid for 6 months from the date of purchase and cannot be exchanged for cash.
Lost or stolen vouchers cannot be replaced, so please treat them like cash.
Refunds & Exchanges
We do not offer refunds on completed treatments.
If you are unhappy with your service, please let us know immediately so we can resolve the issue.
Products can only be exchanged if unopened, unused, and returned within 14 days with proof of purchase.
Privacy Policy
We respect your privacy and will never share your personal information with third parties without your consent.
Any details you provide are stored securely and used solely for booking, consultation, and marketing (if opted in).
You can request to be removed from our mailing list at any time.